Kwaliteit in de zorg

Goede zorg ontvangen is belangrijk. Toch is de maatstaf waarmee goede zorg wordt bepaald heel persoonlijk. Dat maakt het lastig om de kwaliteit van de gezondheidszorg te meten.

Toch hebben wij verschillende kwaliteitssystemen tot onze beschikking om ons te helpen de kwaliteit van zorg te bewaken, beheersen en verbeteren. En uiteraard is ook hierbij de wijze waarop u als patiënt bij ons de zorg ervaart, verantwoordelijk voor deze kwaliteitsbepaling.

Beroepsregistratie

Een duidelijke en betrouwbare manier van borging van de kwaliteitszorg is de beroepsregistratie. Onze behandelaars zijn geregistreerd en zijn aangesloten bij diverse beroepsbelangen behartigende organisaties zoals het Kwaliteitsregister Tandartsen, het Kwaliteitsregister Mondhygiënisten, het NVOI en de NvVP.

En uiteraard zijn onze behandelaars ingeschreven in het BIG-register. De Wet BIG heeft als doel het bevorderen en bewaken van de kwaliteit in de gezondheidszorg. Deze wet beschermt u als patiënt tegen ondeskundig en onzorgvuldig handelen van zorgverleners.

Het BIG-register geeft duidelijkheid over de bevoegdheden van verschillende zorgverleners en wordt gevoerd door het CIBG, een uitvoeringsinstantie van het ministerie van Volksgezondheid Welzijn en Sport (bron: BIG). De Wet BIG geeft aan welke hulpverlener welke tandheelkundige handelingen mag verrichten en onder welke voorwaarden. Er wordt onderscheid gemaakt tussen voorbehouden en niet-voorbehouden handelingen. Binnen het CPI werken wij volgens vastgestelde protocollen en zijn per medewerker diens bevoegdheden beschreven binnen de functiematrix.

Vakkundig zijn en blijven

Elke tandarts/specialist is verplicht de kwaliteit van de tandheelkundige zorg op peil te houden. Onze behandelaars parodontologie/implantologie volgen de ontwikkelen op het vakgebied en opleidingsgebied op de voet en nemen aantoonbaar en met grote regelmaat deel aan nascholing, cursussen en seminars ter bevordering van de vakkennis.

Erkenning door beroepsorganisaties geeft u als patiënt zekerheid dat uw behandelaar vakkundig is én blijft. De behandelaars van het CPI Amsterdam zijn bij diverse vakorganisaties en kwaliteitsregistraties geregistreerd.

Zo zijn wij o.a. ISO 9000 gecertificeerd en zijn onze parodontologen opgenomen in het NVvP register en NVvP Erkend. De eisen om als parodontoloog NVvP erkend te worden omvatten niet alleen een voltooide Europees erkende driejarige fulltime opleiding in de parodontologie en implantologie, er wordt ook van hun verwacht dat zij zich inzetten voor het bevorderen van en het uitdragen van de kennis van de parodontologie.

Voor onze overige partners, registraties en certificeringen verwijzen wij u naar de opsomming van partners in de footer van onze website. Zoals het Kwaliteitsregister Tandartsen, de KNMT, de NVM, EFP, NVOI, KRT etc.

Garantie in de zorg

Als je nieuwe koelkast direct na aankoop stuk gaat kun je een beroep doen op de garantie van het apparaat. Maar hoe zit dat met een implantaat? Hoe zit dat met garantie in de gezondheidszorg?

U behandelaar heeft in de basis een inspanningsverplichting. Er bestaat geen officiële, gereguleerde resultaatverplichting. Hierdoor is er wettelijk geen sprake van garantie op de geleverde zorg.

Dat wil niet zeggen dat het CPI Amsterdam hiermee alle vormen van garantie van zich afschuift. Sterker nog, wij maken garantie wel degelijk bespreekbaar. Als u als patiënt van mening bent dat bepaalde verrichtingen onder garantie zouden moeten vallen, dan verzoeken wij u dit te bespreken met uw behandelaar.

Onze garantiebepaling implantologie schept duidelijkheid over de voorwaarden en mogelijkheden.

CPI AMSTERDAM

STAAT VOOR KWALITEIT

Als patiënt verwacht u niets anders dan dat er goed voor uw wordt gezorgd. De maatstaf waarlangs goede zorg wordt gemeten? Die bepaalt u! Immers, de wijze waarop u als patiënt bij ons de zorg ervaart, vormt de basis van onze kwaliteitsbepaling.

Het CPI Amsterdam biedt u alle openheid en transparantie over haar kwaliteitsbeleid, certificering en kwaliteitsregistraties.

4.1
Gebaseerd op 51 beoordelingen
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Ann Bolster
20:55 24 Mar 25
I'll start with the end result: Beautiful!What a difference between before and afterMy standards were very high and fortunately so were Marta Ilik's. I wanted natural-looking teeth and that was achieved expertly.I can laugh out loud again.Together with Ilse, Marta Ilik forms a well-coordinated team and I quickly knew: I was in good hands.
Vanessa Castellanos
15:45 22 Mar 25
This is my second time being treated at this practice and I am very satisfied. CPI is a reliable and expert dental practice that I would definitely recommend to everyone.
J.F. F.
14:54 10 Mar 25
My experience with dentist Marta Ilik was unfortunately disappointing; characterized by arrogant behavior and a lack of patient focus. Marta avoids responsibility and lets economic interests prevail. Written questions regarding the chaotic treatment plan remained unanswered, despite repeated requests. Sloppy working method, absent self-reflection.An introductory meeting turned out to be impossible: first you were put on a waiting list and then a costly intake was immediately imposed - after which you were of course stuck.A sick report for a short appointment that I made 4 days in advance was rejected under threat of a fine. Marta turned out to have no fewer than 5 working days. Force majeure factor is not recognized. Even seriously contagious patients are urged to come with the justification that Marta is “protecting herself” (evidence available). This shows a one-sided focus on its own interests, without regard for the health of patients and employees.Irresponsible, and shows disregard for patient safety. Internal rules, such as those of her practice, should also be in line with reasonableness and fairness. It is striking that there are internal discrepancies regarding the fine. While the practice manager marked my cancellation in writing as 'right' on time and refunded the fine to me, Ms Ilik rejected my objection.The dentist started with a less urgent treatment without clear communication about the other part. These options still had to be thought of during my treatment, while the treatment plan had already been paid for and 'presented'. The result turned out to be imperceptible after the treatment (the environment saw no difference before and after), while the costs were disproportionately high.After a comprehensive complaint, Marta did not offer a constructive discussion, but responded with arrogance and evasion: she simply closed the complaint with a hypocritical “wish” for success with a new dentist, and a sophisticated attempt to undermine the complaint by dismissing it as a response to a fine.Her response proves the content of my complaint. It shows once again how she operates: arrogant, unwilling to be held accountable, and without any regard for reason. This is the exact same attitude that led to her choosing, despite my repeated requests, to ignore my written questions about the treatment plan and treatment (documents available). The failure to take responsibility, and the fact that she chooses this unsympathetic approach, paints a picture of her personal attitude and her willingness for critical self-evaluation. Her posture suggests that she feels untouchable.The emphasis on financial interests (eagerly collecting unreasonable fines) is in stark contrast to the care provided and the lack of care in answering questions about the treatment plan. This behavior damages confidence in the integrity of the profession. The imbalance of power puts patients at a disadvantage. I will raise this healthcare issue next year.Receptionist/assistant friendly. I am writing this review to inform prospective patients of my experience and to warn of practice patterns that run counter to reasonable standards of care. Negative experiences are often less shared for fear of repercussions. However, likes on another negative review show that several patients share these experiences. For example, an aesthetic dentist may be a better choice: often more patient-oriented. Waiting lists at restorative dentists often arise because a dentist provides part-time treatment, and is not necessarily an indication of a good choice. You can recognize a good dentist by the way in which questions or complaints are handled.Update: After my review, 6 five-star reviews specifically about M. Ilik suddenly appeared within 3 days. This deviates greatly from the normal pattern and raises questions. Such actions appear aimed at undermining critical feedback, and show little respect for prospective patients seeking objective information.
iMaXXX020
08:58 25 Feb 25
Not such a pleasant experience regarding money matters. The so-called 'extensive explanation of the treatment plan' was nothing more than a 15-minute conversation with some explanation about the most expensive and extensive treatment for a fee of 130 euros.
Reach
12:26 18 Dec 24
The dentists themselves are good, but the service could be better. They often forget to schedule a new appointment or emails do not get through. And if you want to discuss this by telephone, the response is not really customer-friendly.
JooHee Kang
10:35 15 Nov 24
Best team,especially huge thanks toDr.Ron
Sara Kamo
06:46 07 Sep 24
I had an infection in an implant and needed urgent attention. They gave me an appointment quite quickly and during the visit Dr Ron and the nurse gave me the best possible attention. They made all efforts to treat my infection and took the necessary time to treat me (needed quite some intervention). They are extremely emphatethic (important when you are in pain!). The assistant at the reception was also lovely. He was very kind, professional and informative. 100% expat friendly. I am very grateful and can only recommend 100%!!
Mirrie
16:21 26 Aug 24
At the beginning of this year I was referred to CPI with severe periodontal disease. After six months this has been reduced by more than 50% and my mouthfeel has improved greatly. Together with Ron and Maartje we have achieved this and we will continue. I am very happy that I ended up here.
Van Faverey
18:57 23 Aug 24
I would like to thank Conroy Faber and his assistant for the good guidance with the implant. I am really very afraid due to bad experiences in the past. No pain, no swollen cheek, no after-pain, nothing at all, I didn't expect that. My implant was placed at the beginning of August and......great! I'm super happy!
Edward Bardoul
21:26 22 Jun 24
Rokus Loopik
07:08 14 Jun 24
Not a visit you really look forward to, and I'm expressing myself euphemistically. You are prepared for the worst. A painful removal of a tooth, countless days of pain, bleeding and a swollen cheek. At the first consultation I had a conversation with the specialist, Conroy. We talked briefly about that tooth and also about my history with Amsterdam and homeless people. That tooth and the implant were a side issue, 'that will be completely fine'. That reassured me enormously. Hester was also present at the day of judgment. He provided anesthesia and further accurate assistance. I took a seat in the chair and said, 'torture me'. Hester had no intention of doing that. I didn't feel anything, absolutely nothing. Not about that whole operation. Everything I feared didn't come true. It was a top-shelf piece of cake. In short, a pleasant experience, this visit to the CPI. It turned out that Hester and I also had a shared network. She is a regular visitor to the Mot Verhalen in Haarlem-Noord, where I tell a story every now and then. I can come back in four months. I'm looking forward to it Conroy and Hester. Five stars for a painless Dental Makeover in Optima Forma.
Cheryl Leunissen
07:43 31 May 24
Pricey practice. All praise for my dental hygienist Lieke. Very pleasant person, who explains and explains all steps of the treatment well. Receptionist Ina, on the other hand, will cost this practice a lot of money with the way he speaks to his clients. I have rarely been so pedantic as to avoid being insulted. Really scandalous.
Willem Struijs
16:03 05 Jan 24
Excellent, very patient-friendly practice for implantology. I have been coming here since 2012 and have already completed at least 6 implant procedures, which have always been painlessly and carefully carried out by Aernout and his team. No bleeding, never inflammation and never had any after-pain. Very flexible times, even in the evening.
Silvia Pinto
12:11 05 Dec 23
Top service. It’s all knew for me… I just come for the consultation and since I arrived there, all the assistants and team was super helpful. I don’t speak Dutch and they try to explain everything in English. Excellent team and professionals.Thanks 🙏🏽
LX020
17:26 17 Nov 23
Very nice clinic. Pleasant staff, they helped me very well.
amir fakher
11:06 07 Oct 23
Thank you so much Dr.Conroy and Cpi team ! You are the best!
Douglas Murdoch
16:46 12 Dec 22
Having just gone through 8 months of care under the professional eye of Dr. Faber, I am more than pleased with the results to date.Problems we are not able to see below the gum can be chronic unless the right course of treatment is applied. Due to the excellent work done by the hygienists following the diagnoses by Dr. Faber, looks like I will be smiling with my own teeth for years to come.I am not the best behaved patient and the team here were absolutely brilliant with me... Thank you!
Michiel Van Megen
11:16 02 Nov 21
True expertise. Very knowledgeable and patient focussed. Using their network to pro actively seek second opinion from peers. Always felt I was in the right hands for the treatment that was needed. Recommendable!
Jayson Otke
11:16 01 Apr 21
I’m a patient at CPI. I really find the practice professional, friendly and efficient. Their staff talked me through my treatment plan, clearly explaining what they would do and how I would team up to play an active role in managing my dental hygiene. They planned my appointments for me, giving me a full 360-care plan. For nervous patients like me, their friendliness and time they took to explain their treatment and work - even while in the dental chair - really put me at ease.
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