Tevreden?
Het is fijn om te weten dat u als patiënt tevreden bent of zelfs een compliment heeft voor de praktijk. Dat geeft ons positieve energie en is leerzaam. Vanzelfsprekend doen alle medewerkers van het CPI Amsterdam hun uiterste best om u zo goed mogelijk van dienst te zijn.
Vragen, opmerkingen, complimenten, klachten of suggesties voor verbetering? Laat het ons altijd weten. Want met uw ervaringen kunnen we onze behandelingen, zorg en service immers nog verder verbeteren.
Of toch niet?
We gaan er niet van uit, maar het kan voorkomen dat u ondanks onze inspanningen niet tevreden bent over de bejegening, uw behandeling of de rekening. Blijf hier niet mee zitten, hier kunt u iets mee doen. Laat van u horen!
Vraag om een verhelderend gesprek met uw behandelaar. Meestal lost een gesprek al veel op. Door uw onvrede met de behandelaar te bespreken geeft u hem of haar de mogelijkheid om de behandeling en gang van zaken aan u uit te leggen en kunnen we bespreken hoe wij samen uw klacht het beste kunnen oplossen.
Wacht niet tot uw volgende afspraak maar neem direct contact op met onze praktijk via de receptie om een afspraak voor een klachtengesprek in te plannen of vraag onze baliemedewerker om een klachtenformulier. Via het ingevulde klachtenformulier kunt u aangeven of u wilt worden uitgenodigd voor een klachtengesprek, wij bellen u voor het maken van de afspraak. U kunt ook kiezen voor een schriftelijke terugkoppeling. Samen zullen wij ons sterk maken voor een goede oplossing.
Komen wij er samen niet uit?
Wij zullen er alles aan doen om het niet zo ver te laten komen maar stel dat we er samen onverhoopt toch niet uit komen dan kunt u uw klacht voorleggen aan het Tandheelkundig Informatie Punt (TIP). Contactgegevens van het TIP vindt u op de website allesoverhetgebit.nl. De onafhankelijke klachtenfunctionaris van het TIP zal kosteloos tussen u en onze praktijk bemiddelen om samen tot een oplossing te komen. Het TIP en de klachtenbemiddeling zijn onderdeel van de beroepsvereniging KNMT waar het CPI Amsterdam bij is aangesloten.
CPI aMSTERDAM
STAAT VOOR KWALITEIT
Als patiënt verwacht u niets anders dan dat er goed voor uw wordt gezorgd. De maatstaf waarlangs goede zorg wordt gemeten? Die bepaalt u! Immers, de wijze waarop u als patiënt bij ons de zorg ervaart, vormt de basis van onze kwaliteitsbepaling.
Het CPI Amsterdam biedt u alle openheid en transparantie over haar kwaliteitsbeleid, certificering en kwaliteitsregistraties.
CPI Amsterdam, Centrum voor Parodontologie en Implantologie Amsterdam is gewaardeerd op ZorgkaartNederland. Bekijk alle waarderingen of plaats een waardering
I'll start with the end result: Beautiful!What a difference between before and afterMy standards were very high and fortunately so were Marta Ilik's. I wanted natural-looking teeth and that was achieved expertly.I can laugh out loud again.Together with Ilse, Marta Ilik forms a well-coordinated team and I quickly knew: I was in good hands.
This is my second time being treated at this practice and I am very satisfied. CPI is a reliable and expert dental practice that I would definitely recommend to everyone.
My experience with dentist Marta Ilik was unfortunately disappointing; characterized by arrogant behavior and a lack of patient focus. Marta avoids responsibility and lets economic interests prevail. Written questions regarding the chaotic treatment plan remained unanswered, despite repeated requests. Sloppy working method, absent self-reflection.An introductory meeting turned out to be impossible: first you were put on a waiting list and then a costly intake was immediately imposed - after which you were of course stuck.A sick report for a short appointment that I made 4 days in advance was rejected under threat of a fine. Marta turned out to have no fewer than 5 working days. Force majeure factor is not recognized. Even seriously contagious patients are urged to come with the justification that Marta is “protecting herself” (evidence available). This shows a one-sided focus on its own interests, without regard for the health of patients and employees.Irresponsible, and shows disregard for patient safety. Internal rules, such as those of her practice, should also be in line with reasonableness and fairness. It is striking that there are internal discrepancies regarding the fine. While the practice manager marked my cancellation in writing as 'right' on time and refunded the fine to me, Ms Ilik rejected my objection.The dentist started with a less urgent treatment without clear communication about the other part. These options still had to be thought of during my treatment, while the treatment plan had already been paid for and 'presented'. The result turned out to be imperceptible after the treatment (the environment saw no difference before and after), while the costs were disproportionately high.After a comprehensive complaint, Marta did not offer a constructive discussion, but responded with arrogance and evasion: she simply closed the complaint with a hypocritical “wish” for success with a new dentist, and a sophisticated attempt to undermine the complaint by dismissing it as a response to a fine.Her response proves the content of my complaint. It shows once again how she operates: arrogant, unwilling to be held accountable, and without any regard for reason. This is the exact same attitude that led to her choosing, despite my repeated requests, to ignore my written questions about the treatment plan and treatment (documents available). The failure to take responsibility, and the fact that she chooses this unsympathetic approach, paints a picture of her personal attitude and her willingness for critical self-evaluation. Her posture suggests that she feels untouchable.The emphasis on financial interests (eagerly collecting unreasonable fines) is in stark contrast to the care provided and the lack of care in answering questions about the treatment plan. This behavior damages confidence in the integrity of the profession. The imbalance of power puts patients at a disadvantage. I will raise this healthcare issue next year.Receptionist/assistant friendly. I am writing this review to inform prospective patients of my experience and to warn of practice patterns that run counter to reasonable standards of care. Negative experiences are often less shared for fear of repercussions. However, likes on another negative review show that several patients share these experiences. For example, an aesthetic dentist may be a better choice: often more patient-oriented. Waiting lists at restorative dentists often arise because a dentist provides part-time treatment, and is not necessarily an indication of a good choice. You can recognize a good dentist by the way in which questions or complaints are handled.Update: After my review, 6 five-star reviews specifically about M. Ilik suddenly appeared within 3 days. This deviates greatly from the normal pattern and raises questions. Such actions appear aimed at undermining critical feedback, and show little respect for prospective patients seeking objective information.
Not such a pleasant experience regarding money matters. The so-called 'extensive explanation of the treatment plan' was nothing more than a 15-minute conversation with some explanation about the most expensive and extensive treatment for a fee of 130 euros.
The dentists themselves are good, but the service could be better. They often forget to schedule a new appointment or emails do not get through. And if you want to discuss this by telephone, the response is not really customer-friendly.
I had an infection in an implant and needed urgent attention. They gave me an appointment quite quickly and during the visit Dr Ron and the nurse gave me the best possible attention. They made all efforts to treat my infection and took the necessary time to treat me (needed quite some intervention). They are extremely emphatethic (important when you are in pain!). The assistant at the reception was also lovely. He was very kind, professional and informative. 100% expat friendly. I am very grateful and can only recommend 100%!!
At the beginning of this year I was referred to CPI with severe periodontal disease. After six months this has been reduced by more than 50% and my mouthfeel has improved greatly. Together with Ron and Maartje we have achieved this and we will continue. I am very happy that I ended up here.
I would like to thank Conroy Faber and his assistant for the good guidance with the implant. I am really very afraid due to bad experiences in the past. No pain, no swollen cheek, no after-pain, nothing at all, I didn't expect that. My implant was placed at the beginning of August and......great! I'm super happy!
Not a visit you really look forward to, and I'm expressing myself euphemistically. You are prepared for the worst. A painful removal of a tooth, countless days of pain, bleeding and a swollen cheek. At the first consultation I had a conversation with the specialist, Conroy. We talked briefly about that tooth and also about my history with Amsterdam and homeless people. That tooth and the implant were a side issue, 'that will be completely fine'. That reassured me enormously. Hester was also present at the day of judgment. He provided anesthesia and further accurate assistance. I took a seat in the chair and said, 'torture me'. Hester had no intention of doing that. I didn't feel anything, absolutely nothing. Not about that whole operation. Everything I feared didn't come true. It was a top-shelf piece of cake. In short, a pleasant experience, this visit to the CPI. It turned out that Hester and I also had a shared network. She is a regular visitor to the Mot Verhalen in Haarlem-Noord, where I tell a story every now and then. I can come back in four months. I'm looking forward to it Conroy and Hester. Five stars for a painless Dental Makeover in Optima Forma.
Pricey practice. All praise for my dental hygienist Lieke. Very pleasant person, who explains and explains all steps of the treatment well. Receptionist Ina, on the other hand, will cost this practice a lot of money with the way he speaks to his clients. I have rarely been so pedantic as to avoid being insulted. Really scandalous.
Excellent, very patient-friendly practice for implantology. I have been coming here since 2012 and have already completed at least 6 implant procedures, which have always been painlessly and carefully carried out by Aernout and his team. No bleeding, never inflammation and never had any after-pain. Very flexible times, even in the evening.
Top service. It’s all knew for me… I just come for the consultation and since I arrived there, all the assistants and team was super helpful. I don’t speak Dutch and they try to explain everything in English. Excellent team and professionals.Thanks 🙏🏽
Having just gone through 8 months of care under the professional eye of Dr. Faber, I am more than pleased with the results to date.Problems we are not able to see below the gum can be chronic unless the right course of treatment is applied. Due to the excellent work done by the hygienists following the diagnoses by Dr. Faber, looks like I will be smiling with my own teeth for years to come.I am not the best behaved patient and the team here were absolutely brilliant with me... Thank you!
True expertise. Very knowledgeable and patient focussed. Using their network to pro actively seek second opinion from peers. Always felt I was in the right hands for the treatment that was needed. Recommendable!
I’m a patient at CPI. I really find the practice professional, friendly and efficient. Their staff talked me through my treatment plan, clearly explaining what they would do and how I would team up to play an active role in managing my dental hygiene. They planned my appointments for me, giving me a full 360-care plan. For nervous patients like me, their friendliness and time they took to explain their treatment and work - even while in the dental chair - really put me at ease.
